GENERAL:

How do I find the right size?

• There is a size chart on each product page with measurements

Is there a minimum order?

• No minimum orders required

CARE INSTRUCTIONS:

How should I wash my shirt/singlet/hoodie?

• Turn garments inside out to preserve the integrity of the design. Use cold water only, and laundry detergent without bleach. Wash colours separately from whites, especially on the first wash.
• Over time, you may experience slight fading on the graphic as your shirt naturally weathers with repeated washings.
• Do not tumble dry

Are the mugs microwave safe?

• Yes our mugs are microwave safe

REFUNDS AND EXCHANGE:

How do I return a product?

• Please choose carefully as we do not refund or exchange items for change of mind.

What is your refund policy?

• REFUNDS POLICY

Can I exchange my item?

• Please choose carefully as we do not refund or exchange items for change of mind.

What happens if I've received a damaged or incorrect product? 

• We have highly trained staff with systems and procedures in place to manage quality control however in the event you do receive a damaged item, please email hello@meowsic.com.au and one of our team members will contact you. Please refer to our Refund Policy for more details.

MONEY BACK GUARANTEE:

Do you have a money back guarantee?

• Here at MEOWSIC we offer a 7 days no questions asked money back guarantee for any reason. Not only will we take your item back and give you a full refund, we will also give you a 50% off coupon for your next order with us!

DTG PRINTING:

What is DTG printing?

• Direct to garment printing, also known as DTG printing is the process of printing on textiles and garments using customized inkjet technology. Digital printing requires specialty inks that are applied to the garment directly and are absorbed by the fibers.

What makes digital printing unique?

• Our Kornit Storm II DTG printer produce the highest quality digital prints and a great finish. They also use eco-friendly, biodegradable inks which adhere to strict industry standards so all our inks are safe for the environment.

How long will my t-shirt print last?

• With a bit of love, your tee will last years. We recommend you wash your t-shirt inside out with cold water and hang out to dry.
• Definitely, no bleaching and best to keep out of the dryer.

How does digital print feel?

• All our inks are water-based so they are soft to the touch and because it's digitally printed you have a nice even print.

How do I was a garment with DTG printing?

• Turn garments inside out to preserve the integrity of the design. Use cold water only, and laundry detergent without bleach. Wash colours separately from whites, especially on the first wash.
• Over time, you may experience slight fading on the graphic as your shirt naturally weathers with repeated washings
• Do not tumble dry

What kind of ink do you use in DTG printing?

• DTG ink is a specially formulated water based pigment ink that is heat set with either a tunnel dryer or heat press.

SHIPPING:

How long will my order take to ship?

• We endeavour to ship within hours of receiving orders, we hold sufficient stock levels of all sizes, but depending on demand we have wait for orders to come in. As a worst case scenario, we ship within 5 business days.

Where do you ship from?

• Seven Hills, NSW

Do you ship internationally?

• USA only

How much do I pay for shipping? 

• Shipping will be calculated at checkout - depending on where you are located. 

Can I track my order?

• Tracking numbers will be issued once orders are complete

PERSONAL & BILLING:

Which of my personal details do you keep?

• We keep your name, number, address and email on file however we do not share or sell any of your information. You may receive marketing from Meowsic.

Is my credit card transaction secure?

• Yes

COUPONS & CODES:

My coupon code won't work?

• There is usually an easy fix for this!
  1. Make sure that the code is being entered correctly. Try typing in the code instead of copying and pasting (depending on your browser this may be a problem).
  2. Some codes are case sensitive, so be sure you are entering correctly
  3. Confirm that you are logged into your customer account. Most of our codes are one-time use and will not be valid when entered as a guest.
  4. Make sure that you are applying the code to the correct item as exclusions can sometimes apply.
  5. Double-check the expiration date for the coupon code
• If you have tried all of these things and are still having trouble, please contact customer service prior to placing your order as we are typically unable to offer price adjustments once an order is submitted.

DIDN'T FIND YOUR ANSWER?

• If you weren't able to find the answer to your question on this page, send us an email to hello@meowsic.com.au and our team will get back to you as soon as possible!